Once the quote has been made and added to the cart,  you can upload your graphic file or files by accessing the Cart summary page from the menu at the top right. You can only upload files in .pdf format, preferably vector files. Remember that during the quote phase you will be asked for the number of references; it will be necessary to upload 1 file for each reference.

When adding the quote to the cart, you can replace the file by clicking the upload button again until you decide to proceed with the order. If you already uploaded a file, your button will be green and will show Completed, just click and replace the file by choosing one from the system window. Remember that once you have made your purchase, you will no longer be able to change your graphic file, for any problem please contact our Prepress department at prepress@oppaca.com

During the quote stage, you can request the help of our Prepress department by adding the option Check the file with an operator. By choosing this option you will be asked to notify us of any corrections or changes to be made, through a notes field that will appear on the Cart summary page. After the prepress phase we will send you a link for approval.

During the quote stage, it is possible to request a graphic deisgn from our designers by adding the Request a design option to the order. You will be contacted to understand your needs and formulate a graphic design quote. Together we will understand how to proceed. For any information contact prepress@oppaca.com.

Make your graphic file perfect thanks to these small tricks:

Format

Send us your graphic file in PDF, it is our preferred format.

Color
Take care to set the right color mode for printing, that is CMYK, which allows you to manage process colors and Pantone colors, without entering color profiles. To ensure the reproducibility of some Pantone colors, we convert them to six colors for free.

Resolution and images
The images must be in TIFF, PSD (Photoshop) or JPG format with any color method - the recommended one is CMYK - but do not use RGB, a method used for the web that does not guarantee excellent printing quality. Also remember that the minimum resolution of images for printing must be 300dpi, while in the case of black line TIFF images it must be 1200dpi.

Texts
Convert all texts to paths to avoid conversion problems. The minimum font size we recommend is 4 pt to ensure legibility.

White print
Use opaque white on special substrates such as metallized and transparent materials. On metallized materials, the parts where the white ink called White will be present will appear completely opaque, while where printing is not foreseen, it will be metallized. The same applies to transparent media, to obtain a totally covering effect under the graphic elements it is necessary to insert a level of White.

Of course, a basic check is carried out on all uploaded files by one of our operators, regarding the format and color method. Further more accurate checks are carried out only if the Verify file with operator option is added in the quote stage. Any corrections and changes will only be made with this option. If your file is incorrect, but you did not choose the Verify file with operator option, we will ask you to send a new one in accordance with your order.

All graphic files are processed by one of our operators who prepares a pre-press draft, which will be sent to you by e-mail for approval. The last word is yours, we will not go to print without your Ok. It is advisable not to delay approval, as the shipping date is recalculated upon confirmation of the softproofs. Any delays could postpone the requested delivery date.

Various payment methods are available on our site. The payment of the order can be made via Paypal, Credit Card or Bank Transfer. For more information, see our Payment Methods section.

Once the purchase and payment have been completed, your invoice will be issued automatically and will be sent by e-mail. Therefore, do not forget to enter correct billing information when ordering. For any questions please contact us accounting@oppaca.com.

The billing address will be requested at the time of the order, before making the payment. Each time you place an order you can indicate a different billing address. To change the billing address once the payment has been made, it is necessary to contact our customer service at accounting@oppaca.com. Please note, however, that it will not be possible to change it if your invoice has already been issued.

It is not possible to insert multiple delivery addresses in a single order through the website, however if you need it you can request it by e-mail at orders@oppaca.com or place multiple orders and indicate a different delivery address to each one.

It is not always possible to change the delivery address on an order that has already been placed, but we will do everything in our power to satisfy you. We will check with our couriers if it is still possible to change the delivery address; contact us on orders@oppaca.com.

We currently ship with TNT, DHL and GLS. The choice of the shipping company is made by our administration based on various factors, therefore it is not possible to indicate preferences when ordering. Since the shipment is entrusted to the shipping compan, the approximate delivery times are: 1/2 working days for shipments to Italy, 3/4 working days for shipments to the islands (Italy), 2/3 working days for shipments to Europe. For more information see the Shipping page.

We deliver throughout Italy, Europe and the United States of America, but if you are in other countries we will understand how to reach you.

When your order is shipped you will receive an e-mail with instructions to track your package. You can check the status of your shipment directly from the shipping company's website, which will be indicated to you together with the tracking number.

Respecting the promised delivery dates is important to us. To achieve this, we need your cooperation. Requested delivery dates can be met if the file is uploaded and approved within the specified timeframe and if the file suits the printing requirements. Nonconformity may cause delays beyond the requested delivery date.

Yes, it is possible to request a printing proof. Click on the following link and open the dedicated page.

Yes, we have created samples that will allow you to see and touch the materials and the finishings with your own hands to perceive the quality of our products. Visit the Sample page.

In typographical jargon, Reference means the graphics that will be printed. For example, an order of 1000 labels can include 2 references: 500 will be printed with one graphic and the other 500 with another. You can place a total order of several products that have the same characteristics to reach a higher quantity and save money, going to indicate that there are more references. The exact number of references will be requested from you during the quote stage.

There is no minimum order quantity, but the higher the quantity, the greater the savings.

On each product page you will find an explanatory text regarding all the supports and recommended finishings. Consult it to find out more and if you are not convinced, order our Samples or request a personalized one to touch the materials. Furthermore, if you have any questions, do not hesitate to contact us on oppaca@oppaca.com.

For each substrate we want to recommend the finishings that allow an optimal aesthetic result. For this reason not all finishings are available for all substrates.

No, on our website the tools are free.

Unfortunately, not all of our substrates are compatible with direct food contact. For more detailed information, contact us at oppaca@oppaca.com.

We are very sorry if the order did not meet your expectations. Contact us and tell us the order number and the type of problem you encountered. We will do everything in our power to resolve the problem promptly. It is not necessary to return the goods and in the event that we need to carry out a check, we will notify you. Refunds are available only in exceptional cases: we prefer to solve the problem and make you satisfied with your product and our work.